Parcelo pulls tracking events from every carrier you ship with into one live dashboard, flags the deliveries about to run late, and shows which lanes are quietly costing you money.
Ops teams at 1,400 online stores check Parcelo before their inbox
Every carrier, every order and every promise date, reconciled into one timeline your whole team can act on.
Parcelo compares each scan with the lane's usual rhythm and tells you a parcel will miss its promise date while there is still time to do something.
On-time rate, transit time and damage claims for every carrier, so the quarterly review starts with facts.
Landed cost per parcel on every lane you ship, with the ones drifting over plan marked.
Tell the customer about a late parcel before they write in, from your domain, in your words.
Lost and damaged parcels become claims with the scan history attached. You approve, we file.
Point Parcelo at your store and your carrier accounts. We backfill 90 days, so the first report has real trends in it.
No new warehouse software and no label changes. Parcelo reads what your carriers already publish.
Mara Kinsel, Head of Operations, Fernway GoodsWe used to learn about late parcels from angry emails. Now we write to the customer first, and most of them thank us for it.
Unedited apart from trimming for length. We asked them to be specific, and they were.
Every plan includes every carrier and a 14-day trial on your own shipments. You pay for volume, never for seats you forgot to remove.
For a single storefront getting its delivery numbers straight.
Billed monthly, cancel anytime
Start free trialFor brands that run the business on the numbers.
Billed monthly, cancel anytime
Start free trialFor high-volume and multi-brand teams with a data stack.
Billed monthly, cancel anytime
Start free trialOver your plan's volume? Nothing stops working. Extra shipments are $0.012 each, and we email you at 90%.
Shipping more than 60,000 a month? Talk to us| Feature | Starter | Growth | Scale |
|---|
Parcelo needs read access to tracking events and order dates. That is all we ask for, and we never pool your data to benchmark you against anyone.
Carrier and store credentials are read-only and encrypted with AES-256. We cannot print labels or change orders.
Support sees delivery status, finance sees landed cost, and only admins see carrier contracts.
SAML single sign-on and automatic deprovisioning on Scale. Audit log on every plan.
Export everything as CSV whenever you like, including on the day you leave. Deleted within 30 days.
The ones ops and finance leads ask on almost every first call.
Connect your store and one carrier today. Most teams see their first at-risk list within the hour.
14-day trial on your own data. No card required.
Your workspace backfills 90 days of real shipments. No card required, and nothing in your store changes.
Welcome back. Your at-risk list has been waiting.
New to Parcelo? Start a free trial
Bring a real tracking number. We will show you where it is, when it will land, and what that lane costs you.
What changed in Parcelo, every two weeks. Fixes included, because you would notice them anyway.
A 14-person homewares brand shipping 22,000 parcels a month stopped hearing about late deliveries from customers first.
Fernway packs every order in one room above a furniture workshop. When Mara Kinsel joined as head of operations, the team was using four carriers and four tracking portals, and nobody owned the question of where a parcel was.
The answer usually arrived as a support ticket. In February, 2,140 of the 5,300 tickets Fernway received were some version of "where is my order", and a third of those ended in a refund or a reshipment.
Fernway connected its store and three carriers on a Tuesday afternoon. The backfill pulled 64,000 shipments from the previous 90 days, and the first carrier scorecard showed something the team had suspected but never measured: one regional carrier was late on nearly one parcel in eleven on its Midwest lanes.
The scorecard did in one afternoon what our carrier review had not done in a year. We moved two lanes and nobody noticed, except finance.
Mara Kinsel, Head of Operations
Fernway is adding returns tracking before the holiday season, so the team can see which returns are stuck before customers chase their refunds.
Shipment data reveals your customers' addresses and your carrier contracts. Here is exactly how we look after it.
Tracking events, order dates, promise dates, destination postcodes and carrier invoices. We do not need, and do not ask for, payment details or product catalogues. Customer names and email addresses are only stored if you switch on delay emails.
Roles separate support, finance, operations and admins. SAML single sign-on and SCIM provisioning are available on Scale. Every export, role change and credential update is written to an audit log you can download.
| Purpose | Location | Data |
|---|---|---|
| Cloud hosting | EU or US | All workspace data |
| Transactional email | EU or US | Delay emails, if enabled |
| Error monitoring | EU | Technical logs, no customer data |
Write to security@parcelo.example. We reply within one working day, and we do not take legal action against good-faith research.
Parcelo, Inc. provides delivery analytics to online retailers. For data in your workspace, you are the controller and we are the processor. For data about visitors to this website, we are the controller.
To run and support the service, to bill you, and to tell you about changes that affect your account. We do not sell personal data and we do not use workspace data to train models for other customers.
You can access, correct, export or delete your data at any time from settings, or by writing to privacy@parcelo.example. We answer within 30 days.
Workspace data is kept while your account is open and deleted within 30 days of closing it. Encrypted backups roll off after 35 days. Invoices are kept for seven years because tax law requires it.
This website uses one cookie to remember a dismissed banner and your billing preference. The app uses a session cookie to keep you signed in. Neither is used for advertising.
Parcelo, Inc. has a data protection officer reachable at privacy@parcelo.example. EU customers can also contact our representative through the same address.
Trials last 14 days and need no card. Plans are billed monthly or yearly in advance. Shipments above your plan's volume are billed at $0.012 each at the end of the month.
Monthly plans can be cancelled from settings and end with the current period. Yearly plans cancelled in the first 30 days are refunded pro rata.
Your data belongs to you. You can export it at any time, and we delete it within 30 days of your workspace closing.
Scale plans include a 99.95% monthly uptime commitment. If we miss it, you receive a service credit of 10% of that month's fee for every 0.1% below the commitment, up to 50%.
Use Parcelo for shipments you send or manage. Do not resell access, scrape carrier networks through the service, or upload data you do not have the right to process.
Delay predictions are estimates. Parcelo is not responsible for carrier performance, and our total liability in any year is limited to the fees you paid in the previous twelve months.
We give 30 days' notice by email before material changes to these terms. Questions go to legal@parcelo.example, and a person answers them.
404
The link may be old, or the page may have moved. Everything else is still where you left it.