Exporting a filtered view to CSV still drops our custom fields, so we rebuild the report by hand every Monday. It is the one thing my team asks me about every week.
AI tags
ExportReportingFrustratedRenewal risk
CSV export for filtered viewsIn progress
38 customers waiting$612k ARRTarget Oct 14
ReplyMergeNotify when shipped
Product and support teams at these companies close the loop with Loopwright
FernholdSKERROWOttavine & CopellaroLUMIWENvoltraneTessavoWendmere Health
Everything between a complaint and a fix
Five things Loopwright does the moment feedback arrives, so nobody copies tickets into a spreadsheet again.
In-app widget
Email
Help desk
Team chat
App reviews
Call notes
Inbox+23 today
CSV export drops fields
SSO on the Starter plan?
Offline drafts lost
3 duplicates merged
Capture from every channel
Widget, email, help desk, chat, app reviews and call notes land in one inbox, deduplicated and matched to the account that sent them.
DODaniel Osei, via email
We would move the whole team to Loopwright if SSO were on Starter. IT will not approve another password.
SSOPricingExpansion
Tagged on arrival
AI proposes themes from your own taxonomy. Correct a tag once and your workspace learns it.
Bulk export, mentions214
38% this week
Trends you can defend
See which themes are rising this week, and whether last sprint's fix actually moved them.
Untriaged12
Dark mode widgetIn-app
CSV drops fieldsEmail
Maya
Linked31
Invoice PDFs lack VAT IDHelp desk
Jonas
Triage as a team
Assign, merge and link threads together, with live cursors and a history of who decided what.
PC
Pinecrest ClinicsStarter, 4 requests
$9,600ARR
Renews Mar 2Healthy
HF
Halcyon FreightGrowth, 12 requests
$48,200ARR
Renews Nov 14Renewal risk
Revenue behind every request
Plan, ARR and renewal dates sync from your CRM, so the loudest request and the biggest one stop getting confused.
One loop, from first message to shipped fix
Loopwright follows a request through four moves. Scroll through them, or pick the one your team struggles with.
Capture
Every source lands in one inbox
Connect the widget and a forwarding address in about ten minutes. Loopwright merges duplicates and attaches each message to the account that sent it.
Eleven native sources, plus a webhook for the rest
An 18 KB widget that loads after your app does
Imports the last twelve months of tickets
Understand
Themes rank themselves
Every message is tagged against your taxonomy and scored for sentiment. Themes rank by volume and by the revenue asking, not by who spoke last in the meeting.
Your own taxonomy, not a generic one
Week-over-week change on every theme
Prioritize
Decide with the accounts in view
Link themes to roadmap items. Each card shows how many customers are waiting and what they are worth, synced both ways with your issue tracker.
Two-way status sync with your issue tracker
ARR and renewal dates on every card
Follow up
Tell everyone when it ships
When the linked issue closes, Loopwright drafts a personal note to every customer who asked. You review it once, and it goes out from your own domain.
Merge fields from the original request
Replies thread back into the inbox
Sources
Add source
In-app widgetapp.fernhold.example
Email forwardingfeedback@fernhold.example
Help deskTwo-way sync, 4 queues
App store reviewsiOS and Android
Sales call notesImport from CRM
<!-- paste before </body> -->
<script src="loopwright.js"data-workspace="fernhold" defer></script>
Themes
Last 30 days
New feedback1,284+12%
Tagged automatically91.4%+3.1
Median first reply3.2h-19%
ThemeMentionsCount7 days
Bulk export21438%
SSO on Starter16212%
Offline drafts1314%
Digest cadence976%
Invoice PDFs7621%
Dark theme widget519%
Roadmap
Sorted by ARR waiting
Considering9
Shared-channel digests
14 waiting$96k
Dark theme for the widget
11 waiting$41k
Planned6
SSO on Starter
DOLFSM$208k
Offline drafts on Android
22 waiting$74k
In progress3
CSV export for filtered views
PRHWYT$612k
38 waiting
Audit log export
6 waiting$180k
Loop digest
CSV export for filtered views
To38 customers who asked
FromAmara Okafor, product@fernhold.example
SubjectYou asked for filtered CSV exports. They are live.
Hi {first_name},On {request_date} you told us exports were dropping your custom fields. As of today, filtered views export every column, including the ones your team added.Thanks for pushing us on this. Reply here if anything looks off.
PRHWYTDOPriya, Hannah, Yuki and 35 morePreview as recipient
Sent when the issue closedToday, 10:42
38Delivered29Opened7Replied
Teams that answer every request
Product, support and founding teams use Loopwright to show customers they were heard.
Every roadmap item now shows the accounts asking for it. Prioritization went from an hour of opinions to ten minutes of evidence.
Customer story
Fernhold cut weekly triage from nine hours to fifty minutes
Prices in USD per workspace. Extra seats are $8 a month on Starter and Growth. Paid plans start with a 14-day trial.
Feature comparison across plans
Feature
Free
Starter
Growth
Enterprise
Questions, answered
Cannot find what you need? The team that builds Loopwright answers within one business day.
The in-app widget, a forwarding email address, your help desk, team chat, iOS and Android app reviews, and call notes from your CRM. Anything else can post to the API or a webhook.
Loopwright suggests themes from the taxonomy you define. Every tag can be edited, and corrections tune your workspace within a day. Your feedback is never used to train shared models.
When a roadmap item linked to feedback ships, Loopwright drafts a personal update to everyone who asked for it. You review the draft once, and it sends from your own domain.
No. Loopwright syncs both ways with the tools you already use. Agents keep working in the help desk and engineers keep working in the tracker.
Yes. Free covers three seats and 250 feedback items a month with no time limit. Paid plans start with a 14-day trial, and no card is needed to begin.
Plans are priced per workspace. A feedback item is a new message from a customer; replies, merges and internal notes are free. Extra seats cost $8 a month.
In the US by default. Growth and Enterprise workspaces can choose the EU instead when they are created. Data is encrypted with AES-256 at rest and TLS 1.2 or newer in transit, and our SOC 2 Type II report is available on request.
Yes. Monthly plans end at the close of the billing period, and you can export every item, tag and loop as CSV or JSON before you go.
Start closing the loop this week
Connect two sources, invite your team, and send your first loop digest before Friday.
Loops closed this quarterLive
Loops closed931
Customers notified2,140
Median time to close11 days
Changelog
What we shipped, what we fixed, and why. New releases go out most Tuesdays.
Customer story
How Fernhold cut weekly triage from nine hours to fifty minutes
Fernhold builds project planning software for construction firms. Its six-person product team had plenty of feedback and no way to trace it back to customers.
Company
Fernhold
Industry
Construction software
Team
6 in product, 14 in support
Plan
Growth, since March 2026
Sources
Help desk, widget, email, call notes
Region
EU data residency
Feedback everywhere, evidence nowhere
Before Loopwright, requests reached Fernhold through four help desk queues, a shared inbox and the sales team's call notes. Amara Okafor's team spent most of every Monday copying them into a spreadsheet, and by Thursday it was already out of date.
“We knew customers wanted better exports,” Amara says. “We did not know it was 38 accounts worth more than half a million dollars a year. That number changed the conversation with engineering overnight.”
Two afternoons of setup
Fernhold connected its help desk and the in-app widget first, imported twelve months of tickets, and wrote a taxonomy of 42 themes together with the support leads. In the first month AI tagging handled 91 percent of new items, and the rest went to a fifteen-minute daily triage.
Support leads sorted a sample of 300 tickets by hand to seed the first taxonomy.
Every roadmap item now shows the accounts asking for it. Prioritization went from an hour of opinions to ten minutes of evidence.
A roadmap customers can see themselves in
Each roadmap card now carries the accounts behind it. When the CSV export fix shipped in September, a loop digest went to all 38 customers the same morning, and seven of them replied to say thanks or ask for the next thing.
50 minweekly triage, down from 9 hours
38%of the Q3 roadmap traced to tagged feedback
2,140customers told their request shipped
Next, Fernhold plans to route renewal-risk signals straight to account managers, so the people who own the relationship hear about a problem before the renewal call does.
See what Loopwright finds in your feedbackFree for three seats. Most teams connect two sources in an afternoon.
Plain-language summaries of how Loopwright handles your data. Last updated September 12, 2026.
Privacy
You own the feedback you bring into Loopwright. We process it only to run the product for your workspace, and we never sell it or use it to train models shared with other customers.
What we collect
Account details for the people on your team: name, work email and role.
Feedback content and metadata from the sources you connect.
Product usage events, used to improve Loopwright and kept for 13 months.
Your choices
Admins can export or delete a workspace at any time. Deleted data leaves our primary systems within 30 days and our backups within 90.
Terms
Plans renew at the end of each billing period until cancelled. You can downgrade or cancel from workspace settings, and you keep access until the period ends.
Fair use: automated sources count toward your monthly feedback items.
Uptime: Enterprise agreements include a 99.9 percent monthly uptime commitment.
Support: Growth and Enterprise plans receive a first reply within four business hours.
Security
Loopwright is audited against SOC 2 Type II every year. Workspaces are hosted in the US, or in the EU for Growth and Enterprise plans, and data does not move between regions.
AES-256 encryption at rest, TLS 1.2 or newer in transit.
SSO with SAML 2.0, SCIM provisioning and enforced session timeouts.
Role-based permissions and an audit log of every export and permission change.
Annual third-party penetration tests, with summaries shared under NDA.
Subprocessors
We use a short list of vendors to run Loopwright. We give 30 days' notice before adding a new one.
Purpose
Data
Region
Cloud hosting
All workspace data
US or EU
Email delivery
Digest recipients and content
US or EU
Error monitoring
Anonymized stack traces
EU
Billing
Billing contact and plan
US
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